Workplace Mediation Services for Business, Employer and Employee Disputes
Workplace Mediation is a confidential, informal and voluntary process where our impartial and accredited professional mediators facilitate communication between the parties in dispute to assist them in reaching a mutually acceptable agreement. The primary goal of Workplace Mediation is to enable the parties to work together effectively in the future.
Workplace Mediation can be effective in any size of organisation from small businesses to large private or public organisations. It can work in both union and non-union settings and can save huge amounts of costs and time that might otherwise be taken up at an employment tribunal. Mediation requires little or no additional paperwork to be prepared and 90% of workplace mediation cases take only one day.
Workplace Mediation offers important benefits to both employers and employees. It provides fast, creative and mutually satisfactory resolutions. If a dispute is mediated shortly after it arises, the chances of resolution are much higher as the parties' differences have not had a chance to become entrenched. Even if conflicts are not resolved on the day, they are often resolved later.
Mediated resolutions work better and last longer than authoritatively imposed resolutions because everyone involved has a stake in the outcome and buys into them. Mediation fosters mutual respect through improved communication, and can mend working relationships even when the parties are extremely hurt and angry.
Our mediators will open communications between the parties about the reasons for the dispute, helping both parties to understand as fully as possible their own and the others' point of view. As the parties gain an expanded understanding of the situation, their ability to work together toward resolution - and after resolution - increases.
When is Workplace Mediation Effective?
Virtually any difference that arises in the workplace can benefit from mediation if the parties are willing to deal directly with each other and if the company provides the resources for mediation. These include:
Sexual harassment complaints: People often assume that parties to a sexual harassment complaint cannot work together to resolve the dispute. That assumption can do both parties a disservice. If the parties are willing to talk with each other, these complaints can be mediated tosurprisingly positive conclusions.
Disputes between employees: Sometimes interpersonal differences prevent people from working effectively together. If the company needs both parties to work together harmoniously, Workplace Mediation can be very effective at helping them to agree on what needs to be in place for a constructive working relationship.
Deteriorating performance: A good employee can stop performing well for many reasons. Often, when a manager attempts to address the problem, the employee can respond with fear and defensiveness. Workplace Mediation can help each understand the other's needs and requirements and can result in an agreement about how they will work together in the future.
Termination of Employment: When an employment is terminated, mediation on the terms of the separation can be very helpful. The employee has a chance to affect the nature of the severance package, while the employer has an opportunity to eliminate their exposure to litigation. Mediation is more likely to make them feel they have had a fair hearing, and may come to understand the reasons for the employer's action.
Identified benefits include:
- Retaining valuable employees (63%)
- Reducing number of formal grievances raised (57%)
- Developing an organisational culture that focuses on managing and developing people (55%)
- Reducing sickness absence (33%)
- Being able to maintain confidentiality (18%)
Mediation: An Approach to Resolving Workplace Issues CIPD Survey 2013
“Mediation has resulted in an 85% success rate and has halved costs for the company. Typically the process took six and a half hours rather than the average 9 days of management time spent on a grievance case.”
Tina Earnshaw, HR and L&D, Arcadia Group
For more information and to discuss your specific needs, please contact us.