This five day (Level 3) course is normally held on 5 consecutive Saturdays. It offers high quality, interactive training for anyone wishing to learn the skills required to mediate between individuals. Mediation skills are applicable to many situations and professional sectors including housing, young peoples' services, family support, education and many more. Participants will learn, develop and practice the art of mediation through exercises, group work and role play. Accreditation requires submission of an end of course assessment portfolio but this is not required to complete this training.
This course includes:
> The mediation process - step by step
> How to prepare, facilitate and conclude a mediation
> Listening and questioning skills
> Encouraging participation in mediation
> Confidentiality and impartiality
> Ethical and professional standards
We offer specialist accredited intergenerational mediation training based on our years of experience delivering our Time 2 Talk service. This specific mediation service supports young people, their families or other adults in their lives to improve communication and understanding and to re-establish more effective relationships. The course looks at inter-generational relationships and the conflicts that can arise, develops existing mediation skills and includes:
> Themes in intergenerational mediation
> Dealing with conflict and anger
> Building rapport
> Confidentiality and impartiality
> Child protection and safeguarding issues
> Guidelines for mediators
This course is designed to supplement our basic Mediation Skills training course (or similar accredited training course) and is a pre-requisite for anyone wishing to mediate disputes involving children.
Our 5 day workplace mediation training course explores the fundamentals of mediating in a business environment and enables participants to develop their skills through a variety of engaging input, role play and coaching.
The course is delivered by two experienced workplace mediators who are also accredited trainers. The course helps participants to:
> Examine the values and principles of workplace mediation
> Understand the causes and consequences of workplace conflict
> Explore our personal response to conflict and how that impacts our role as a mediator
> Consider the stages of the workplace mediation process
> Review and practise the key communication skills required to manage conflict situations at work
This training course offers participants an opportunity to explore the concept of conflict and understand how it affects people, especially in times of stress and worry, causing them to act in a 'difficult way'. You will look at the different communication styles that will help people to manage their behaviour and work towards a positive outcome. Participants will be encouraged to explore their own reactions to conflict and develop their own skills. They will learn how to support others in times of conflict and apply the principles of Solution Focussed Therapy to coach people towards their own more positive response to conflict.
The course deals with:
> Understanding conflict
> Dealing with 'difficult people'
> Using different communication styles
> Understanding responses to conflict
> Understanding triggers to conflict
Learn how to become a more effective communicator and how to deal with difficult situations through active listening, understanding and positive communication.
The course covers:
> Active listening skills
> Know what to say
> Learn how to say it
> Avoid misinterpretation
> Learn how to read body language
Peer mediation develops skills to enable pupils to support their peers to resolve conflicts between themselves and others. It can be offered in primary or secondary schools and can have many positive benefits, both for the school as well as for the pupils. Once trained, peer mediators will be equipped to guide their fellow pupils through a structured mediation process with the aim of helping them to find their own solutions to conflict. The school would appoint and train a member of staff to act as the Peer Mediation Co-ordinator to oversee the running of the service and support the peer mediators. Peer mediation works best when it is adopted as a 'whole school approach'. The benefits include:
Young people are better equipped to deal with conflict themselves avoiding the need for time-consuming intervention from staff and teachers
Young people learn to take ownership of their problems
Social, emotional and mental well-being is enhanced
Teaches important life skills such as effective listening, critical thinking, negotiation and teamwork, which are widely transferable outside of school
Encourages respect, empathy and tolerance of others
Recognising the effect of individual action on others
Links with PHSE and citizenship education
Fosters healthy school environment
Can help reduce absenteeism and bullying
We are currently setting up our 2018 training programme which will be published on our website shortly.
If you are interested in any of our training courses please contact us by phone or email to discuss your needs.
Mediation Plus offers a comprehensive programme of mediation training courses. As well as accredited training for our own mediators, we can provide training to other agencies, organisations and groups.
Our Level 3 Mediation Skills training course is accredited with the Open College Network (London). This course runs twice a year and is normally held in our training suite in Hailsham. We can also provide community based training courses at alternative locations for groups of 12 or more.
We can also offer bespoke training courses in conflict resolution and communication skills which can be designed to meet the needs of any group or organisation.
For more information about our courses please follow the links above or to discuss specific training needs, please give us a call.