What is Mediation?

Mediation is a form of alternative dispute resolution where a neutral third party (usually two mediators) helps two or more people to understand each other and to recognise that they can find their own resolutions to conflicts. These could be between neighbours, within families, in school, at work, or between people doing business with each other. Mediation is being increasingly recognised as an effective way of problem solving that can help avoid the costly and lengthy process of legal proceedings or employee tribunals.

Our trained volunteer mediators help those in dispute to identify needs, clarify issues, explore solutions and negotiate agreements. The mediators act as facilitators, helping people to work out a solution that is realistic, practical and workable. The decision making rests with the parties involved - the mediation process is entirely voluntary.

Benefits of Mediation

Our mediators come to you or a neutral venue to hear about the issues.
We can arrange daytime or early evening visits at a time to suit you.
Our mediators will make as many return visits as necessary.
You are in control and can withdraw at any time.
The process is confidential: all the meetings are conducted in private and information will not be passed on unless you say so (subject to child protection requirements).
Our mediators are impartial and do not take sides.
Mediation empowers people to deal with their own problems.
Mediation avoids costly and damaging court cases in addition to long lasting hostility.

Our Mediation Services

We offer a range of mediation services including:

Neighbour Mediation - helping to resolve disputes between neighbours such as boundary or access disputes, or anti-social behaviour.
Intergenerational Mediation (Time2Talk) - helping improve relationships between children, parents or grandparents within a family.
Workplace Mediation - resolving disputes between employers and employees or within companies without having to go to tribunal.
Commercial Mediation - covering disputes between landlords and tenants, or between businesses trading with each other.
Family - helping couples to sort out practical issues which arise from separation.
Community - helping to improve communication and resolve misunderstandings between different communities or groups.

Please click on the buttons in the right hand column for more details about each of our services. We work to the European Code of Conduct for Mediators, which you can download by clicking the PDF icon below:

Where We Cover

We run all our services throughout the Eastbourne Borough Council and Wealden District Council areas, and in addition run the Time2Talk service in the Lewes District Council area. See our Links page for services run by our colleagues in neighbouring areas.

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01323 442781