Mediation for Care and Nursing Home Residents, Families, Staff and Owners
Many more people are living full or part-time in care or nursing homes, often with complex and changing needs and without other family members nearby or able to visit. Simple communication issues, misunderstandings or the involvement of different agencies and medical professionals can lead to confusion and upset between home owners, staff, residents and their families.
Social Care and Nursing Home Providers
If you own or run a care home or nursing home, you will be acutely aware of of both the personal, reputational and financial implications associated with any kind of dispute or complaint. Mediation can offer a quicker, less expensive and less stressful alternative to a formal complaint process or legal action. It is especially effective when used early to help prevent minor issues become major problems.
Residents and Families
Residents of nursing or care homes and their families often find the process of raising concerns or making a complaint daunting. Most people simply want their issues listened to and a straightforward solution found, rather than embark on a complex and bureaucratic formal complaints procedure. Our trained mediators can help facilitate these discussions and provide family members who may live outside of the area an impartial third party to channel their concerns through.
Successful mediation can:
- provide a fast and effective alternative to a formal complaints process;
- help reach agreements which take account of the needs, concerns and interests of all parties;
- regain or rebuild trust between residents, their families and staff or care teams;
- avoid staff suspensions and lost time;
- avoid minor communication problems become major issues.
Meetings can be held jointly and individually with all those involved. Mediation offers the real possibility of better understanding for the future, where all parties are an equal part of the process and everyone is satisfied with the outcome.
Costs vary on a case-by-case basis. For further information and a confidential discussion about your individual circumstances, please contact us.